Ángel Marqués

  When examining healthcare systems around the world, it’s easy to look at models like Canada’s single-payer system, Germany’s social insurance structure, or Singapore’s hybrid approach with admiration. These systems are often hailed for their universality, affordability, and relative efficiency — qualities that many Americans agree are lacking in the U.S. healthcare system. Yet, when discussions turn toward reform, the idea of “importing” these successful models into the U.S. consistently hits a wall. Why? The answer lies in the intersection of culture, economics, history, and politics, which collectively make healthcare reform in America a uniquely challenging endeavor. To begin with, American healthcare exists within a fundamentally different cultural context than many of the countries whose systems are praised. In most European nations, healthcare is viewed as a human right and a collective social responsibility. Citizens expect their governments to provide comprehensive health...

The attention economy is a transformative concept that highlights a crucial aspect of human cognition: our focus is finite, while the demands on it are infinite. Coined by economist and psychologist Herbert A. Simon in the mid-20th century, this idea is more relevant than ever in the digital age. Simon’s observation that “a wealth of information creates a poverty of attention” has become the foundation of a new economic model where attention is not just a human trait but a commodified resource with immense value. The Rise of Attention as a Commodity In traditional economies, value was derived from tangible goods and services. The attention economy, however, thrives on intangibles. The core principle is not what we buy but how we spend our time. Platforms like Facebook, YouTube, and Instagram, which offer “free” services, have revolutionized the way attention is captured and monetized. Their business models hinge on engagement, with algorithms designed to maximize user time spent on the...

In today’s dynamic and competitive business environment, organizations need more than lofty goals to succeed — they require a roadmap that ensures those ambitions are realized. Procedures are that essential bridge between visionary ideas and practical outcomes. They provide structure, foster accountability, and enable organizations to grow while maintaining consistency. This article explores the strategic importance of procedures and their role in achieving sustainable success. Bridging the Gap Between Vision and Execution A compelling vision is the foundation of every successful organization. However, without actionable procedures, that vision risks becoming an unattainable dream. Procedures translate strategic goals into operational steps, ensuring that daily activities contribute to overarching objectives. This alignment not only drives progress but also creates clarity and focus across the organization. Consider Amazon, a global leader in operational excellence. Its vision of excep...

The brazen killing of Brian Thompson, CEO of UnitedHealthcare, outside a New York hotel has shed light on the simmering anger many Americans feel towards the U.S. healthcare system. The incident, which shocked the nation, reveals deeper frustrations with an industry often criticized for prioritizing profits over patients. Mounting Public Frustrations with Insurance Companies The U.S. healthcare system is a complex web of providers, insurers, and government programs that leaves many patients navigating an expensive and confusing process. Among the most contentious issues is the practice of “prior authorisation.” This policy allows insurance companies to review and approve or deny medical treatments recommended by doctors. In July, these frustrations boiled over as more than 100 protesters gathered outside UnitedHealthcare’s headquarters in Minnesota to decry the company’s policies. Organized by the People’s Action Institute, the protest attracted participants from across the country, in...

In today’s interconnected business landscape, outsourcing has become a vital strategy for organizations to scale operations, reduce costs, and access specialized expertise. However, the success of any outsourcing arrangement depends significantly on the quality of communication and transparency between internal teams and third-party partners. Clear communication fosters trust, ensures alignment, and mitigates risks, creating a strong foundation for collaboration. Building Transparent Communication Channels Transparency starts with establishing well-defined communication channels. Both internal teams and outsourcing partners need accessible methods to share updates, challenges, and decisions in real time. Without these systems, information silos can develop, leading to delays, misunderstandings, or misaligned expectations. Key practices for building effective communication include: Regular Status Meetings:  Scheduled updates ensure that all stakeholders are on the same page regardin...